Virgin Media Data Breach – March 2020

Updated 18/03/2020: Virgin Media are now sending text messages in addition to emails to customers affected by this data breach. If you’ve received a message from them confirming that your details have been breached then get in touch using the contact form below to find out how you can claim compensation.

Updated 29/07/2020: We are no longer taking on cases for this data breach.


On 5th March 2020, Virgin Media announced that a database containing the personal information of 900,000 people had been left accessible for 10 months. The company confirmed that this information, which was kept for marketing purposes, was accessed on ‘at least one occasion’, however they were not able to confirm by whom or if this has led to the information being abused by cybercriminals.

Unlike the British Airways and Ticketmaster breaches, the discovery of this breach was not made after criminal activity had been discovered. A security researcher working for TurgenSec made the initial discovery on 28th February, Virgin Media then informed the ICO and made an announcement on their website. Virgin Media have emailed all individuals who have had their information exposed by this breach.

The majority of those affected by this breach are Virgin customers with ‘television or fixed-line telephone accounts’, in addition to potential customers that were referred by friends already using the service. The information left unsecured by Virgin Media included:

  • phone numbers
  • email addresses
  • home addresses

Although the information did not include any passwords or financial information, there is still a chance of this information being used by cybercriminals to target victims in phishing scams. Virgin Media have published a page of information offering guidance for those affected, however, they have not mentioned how they are planning on compensating those who have entrusted their data with them.

We are no longer taking on cases for this data breach.

Data Breaches Help is run by Cobleys Solicitors Ltd., one of the largest specialist litigation practice on Merseyside and recommended by The Times as one of the Top 200 Law Firms in the UK.