On the 9th June 2020, GP video consultation app, Babylon Health, admitted that a software error had lead to video recordings of patients’ consultations being accessible to other users of the app. Over 2.3 million users are currently registered to Babylon Health, whose service connects members with doctors, therapists and other health specialists via video calls. The breach was discovered by a user who discovered that they had access to multiple recordings of other patients’ confidential consultations.
After being informed of the breach, Babylon Health released this statement to the press:
“On the afternoon of Tuesday 9 June we identified and resolved an issue within two hours whereby one patient accessed the introduction of another patient’s consultation recording. Our investigation showed that three patients, who had booked and had appointments today, were incorrectly presented with, but did not view, recordings of other patients’ consultations through a subsection of the user’s profile within the Babylon app. This was the result of a software error rather than a malicious attack. The problem was identified and resolved quickly. Of course we take any security issue, however small, very seriously and have contacted the patients affected to update, apologise to and support where required.”
The company also stated that they had informed the Information Commissioner’s Office about this breach.
If you have been affected by this data breach then you may be due compensation from Babylon Health. Get in touch with us using the contact form, call us, or start a chat to see how we can help you claim compensation for the breach of your personal data.